A632.6.3.RB - The high cost of Conflict


A632.6.3.RB - The High Cost of Conflict

As you have read, much of Levine’s work depends upon having a keenly developed ability to listen. Often, we are so busy developing our own stories, we fail to listen actively to that which we are being told, intent only on verbalizing our own personal stories. Think about the last time you “really listened” to someone else and gave them time to “get their story out”. How different was that experience from your normal communications? What did you learn? Record your experiences in this RB. If you are unable to recall such a situation, find a time/place this week to practice active listening and report on that.



Air traffic control (ATC) is responsible for providing crucial information to pilots around busy airports. They communicate with pilots on designated radio frequencies to keep airport operations running smoothly and safely.

1. If a controller gives a pilot an instruction, he or she will prefix it with the aircraft's identification

2. After the flight number, the controller will give an instruction such as "turn left or right or maintain an attitude".

3. Sometimes, controllers will "hand off" a pilot to another frequency, at a busy airport missing the hand off can cause an accident.

4. Operations at uncontrolled airports are much less formal.



According to Levine, (2009), the frequency and availability of face to face communication has been dramatically curtailed.

I was the captain on a flight departing out of New York on a very complex departure that I have been on many times and it was always climb to 2000 feet and maintain this altitude until a certain distance from the airport. ATC change the altitude right after departure and as the captain thinking where assign the same altitude as always, I miss the change. On any departure out of a busy airport it is very hard to discuss any new changes especially flying at 200 knots. My co-pilot heard the change and told me right away we verified the change and it all work out ok. It is so hard sometimes on the east coast to maintain good listening habits because of the traffic they trying to operator in and out of these busy airports. There is a good lesson here for me to not always assume the same departure procedures will be use because changes happen due to other traffic that I am not aware of.

References

Levine, S.  (2009).  Getting to resolution:  Turning conflict into collaboration.  (2ndedition).  Williston, VT:  Berrett-Koehler Publishers.

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