A632.7.3.RB_ashbrookrichard


A632.7.3.RB - Collaborative Decision Making

Reflect on the role of collaboration and getting to resolution in the process of decision-making. Rarely, if ever, do our decisions affect only ourselves. Consider the importance of getting other stakeholders involved; how can they help you make a better decision for all? 

Recall a specific situation where you are faced with deciding; within the context of the information in this module’s reading, describe the process you went through and the outcome you were seeking. How did stakeholder involvement help you make a better decision?  If stakeholders were not involved, could they have been? Would that have led to a better resolution? Did you achieve your objective(s)? Identify 3 ways you may use this learning experience to make better decisions in the future.

Managing Stakeholders: Too Many Slows Progress, Too Few Stifles Objectives

I was the lead instructor for CommutAir own by United Airlines. We had a student that was having a lot of trouble getting thru the training on the EMB 145 regional jet. The student was just about finish with the 10 simulators for training that was allowed, which consist of 4 weeks of training plus ground school. His instructor meets with me and we discuss a plan to let the student go or should we try some additional training. As the lead instructor, before I make any decision on this student, I sit in a training event to see for myself the student performance level.  Yes, the student was behind, and I made the decision to give this student additional training and to change the instructor, which I felt might be some of the student’s problems.

When I decide to give additional training there is a process that I must follow which includes stakeholders from the parent company United. The stakeholders did go along with my decision and approved additional training for the student. Now it was up to me and the new instructor to get this student thru the extra training. After the extra training the student did fine and is now one of our Captain’s.

The first are those most directly impacted by the problem you are trying to solve

The second is made up of the people who are attempting to solve the problem

The third category includes those people who could be solving the problem with you

In business, a stakeholder is usually an investor in your company whose actions determine the outcome of your business decisions. Stakeholders don't have to be equity shareholders. They can also be your employees, who have a stake in your company's success and incentive for your products to succeed.

References

https://www.kepner-tregoe.com/blog/decisions-managing-the-stakeholders/

Levine, S.  (2009).  Getting to resolution:  Turning conflict into collaboration.  (2ndedition).  Williston, VT:  Berrett-Koehler Publishers.


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