A632.5.4.R.B_AshbrookRichard

A632.5.4.RB - How Protected are Your Protected Values?

In the Hoch text, based on Irwin and Baron's discussions on protected Values (pgs.251 ff.), reflect on three of your major protected values, support those values with at least three major beliefs and show the pros and cons of each belief in terms of trade-offs you are willing to make to support or not support that belief. How do these Protected Values potentially affect your own decision making? Do you feel as strongly about them as you did when you began this exercise?

My three protected values are standard operating procures (SOP’s), crew resource management (CRM), and intuition these values are all associated with my job in the aviation field.

SOP

They ensure that aircraft are flown correctly in accordance with the manufacturers guidelines, but also it allows 2 pilots that have never met before who may be from different crew bases and different cultures or backgrounds to fly together as a flight crew team on the same aircraft fully understanding what the other pilot is expected to be doing for the whole flight. Safety are the main concerns with our company and SOP’s are one of the proven ways to keep things in check. As far as trading off my beliefs in the aviation busy if you start trading SOP’s then you would probably get someone hurt or killed.

CRM

CRM can be defined as a management system which makes optimum use of all available resources – equipment, procedures and people – to promote safety and enhance the efficiency of flight operations.

Crew resource management or cockpit resource management (CRM) is a set of training procedures for use in environments where human error can have devastating effects. Used primarily for improving air safety, CRM focuses on interpersonal communication, leadership, and decision making in the cockpit.

CRM is concerned not so much with the technical knowledge and skills required to fly and operate an aircraft but rather with the cognitive and interpersonal skills needed to manage the flight within an organized aviation system.

Intuition

These signals let you know that, based on your past experiences, you believe that the option you have chosen will work. This is your intuition at work. These internal signals are letting you know that you should go ahead with this option in your decision-making.

Making timely and correct decisions is an important part of many jobs, but few professions require this skill at the level of a pilot flying a large, transport category airplane.

Part of this success story is that thanks to modern simulator technology, we are tested on the fields of battle unlike any other profession. But the real mystery is how we seem to make these split-second decisions without all the necessary information in evidence.

Aviation might be where as pilots we feel most alive. Maybe that's why intuition plays such a key part in it. They say our senses become sharper when we get out of our comfort zone and put ourselves in new, even extreme, situations. When survival becomes paramount, we become more aware.

As pilots we have had many times a feeling something wasn't right. Intuition isn't something we can manufacture, but we must be willing to accept it and listen to it. How do we become attuned to listening? As we become more experienced in aviation, we become more attuned to the subtle, like the engine talking to us. Maybe this is why the more experienced aviator is the more conservative one.

How do these Protected Values potentially affect your own decision making? Do you feel as strongly about them as you did when you began this exercise?

The dictionary definition of value is 'A principle, standard, or quality considered worthwhile or desirable.'

Personal values and decision making are intimately connected.

Values are a major motivating force for people because they categories how people attach meaning, worth and importance to things. When a person's values are matched, they feel complete and satisfied. If values are not met, there is a sense of dissatisfaction, unease or incongruity. This is something to bear in mind during persuasion and negotiation.

Yes, I feel the same if not even more committed to my beliefs and protected values, because I am the lead training instructor and must check the boxes on the other pilots on following of the company SOP’s.

References

Hoch, S., Kunreuther, H. (2001). Wharton on making decisions. Hoboken, NJ:  John Wiley & Sons Inc.

http://www.crewresourcemanagement.net/introduction

http://aviationweek.com/business-aviation/how-pilots-intuitively-make-critical-decisions

https://www.planeandpilotmag.com/article/intuition/#.W-7-rPZFxjo